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With Returner, you create a branded self-service returns portal where your customers quickly and smoothly create their returns and are encouraged to exchange instead of return. This way, you retain up to 40% of your revenue and generate new revenue by upselling (exchange for a more expensive product).
1. Register return
Create a branded online returns portal where your customers can easily register their returns. They log in with their order number or email and zip code and are then presented with four options: exchange for a different size, a different colour, a different(ly priced) product, or simply a return. Always stating the reason for return.
After registering their return, your customer will immediately receive a return label and confirmation email. Depending on your preferences and integrations, the label is paid or unpaid and print or paperless. The return is immediately visible in the R&E admin within Shopify. Do you opt for integration with Aftership? Then the app will update your customer and your team on the parcel's status. If the customer has registered the return but has not sent it, they will automatically receive a reminder.
2. Process returns
You process returns quickly and efficiently in the Shopify admin. Here, all return requests are neatly displayed, and an automatic check is performed for errors such as expired discount codes or a mismatch in return reason or quantity. If you integrate our R&E app with your fulfilment partner, you can choose to process returns on auto-pilot. Even if you manually process the returns, this is still easy and fast since you can process them in bulk.
3. Handling returns
Depending on the type of return, your customer will now receive a refund confirmation, a payment request or an order confirmation:
To get the most out of Returner, we recommend having Code integrate it with the rest of your systems. In principle, the app is plug and play straight from the Shopify App Store - but it will bring you the most value if you connect it to your warehouse or fulfilment partner, your POS, your ERP system and any other relevant systems that you use during the returns process.
→ Want to read more about the steps in the Returner onboarding and integration process? Check out this blog.
It works like a charm! Returner is now deployed in eight countries and realizes a 70-90% drop in FTE spent on returns - and an error margin close to zero. In addition, a significant number of customers now decide to exchange.
A smooth returns process is what you want, as a brand! If your customer is happy, they will have nice associations with their purchase, exchange or return. If all of it goes flawlessly, they will be much more inclined to come back.
Because it’s all online you don’t have to send a return label with every order, which is positive for us.
We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. In addition support is quick and skillful.
Is processing returns causing your customer service reps stress? Are you looking for a more customer-friendly return process that encourages exchanges? Do you want to reduce return costs and increase sales? Then, Returner is your solution!
Do you want to discover whether this is the best app to optimize the return process of your Shopify webshop? Start a free trial and try the app.
“ Returner could be your biggest asset this holiday season to stimulate exchanges and efficiently process returns. Our team is happy to give you a live demo. Talk soon! “