Your Shopify returns & exchange partner

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Optimize your returns journey with Returner

With Returner, you create a branded self-service returns portal where your customers quickly and smoothly create their returns and are encouraged to exchange instead of return. This way, you retain up to 40% of your revenue and generate new revenue by upselling (exchange for a more expensive product).

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These brands use Returner

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Plug-and-play native Shopify app

What sets Returner apart from other returns solutions is that it is a native Shopify app, which means you can handle returns directly in the Shopify admin. This saves brands such as MR MARVIS, MUD Jeans and Josephine & Co up to 90% of time spent on returns. 

Visit the Shopify app store

How Returner works

1. Register return

Create a branded online returns portal where your customers can easily register their returns. They log in with their order number or email and zip code and are then presented with four options: exchange for a different size, a different colour, a different(ly priced) product, or simply a return. Always stating the reason for return.

After registering their return, your customer will immediately receive a return label and confirmation email. Depending on your preferences and integrations, the label is paid or unpaid and print or paperless. The return is immediately visible in the R&E admin within Shopify. Do you opt for integration with Aftership? Then the app will update your customer and your team on the parcel's status. If the customer has registered the return but has not sent it, they will automatically receive a reminder.


2. Process returns

You process returns quickly and efficiently in the Shopify admin. Here, all return requests are neatly displayed, and an automatic check is performed for errors such as expired discount codes or a mismatch in return reason or quantity. If you integrate our R&E app with your fulfilment partner, you can choose to process returns on auto-pilot. Even if you manually process the returns, this is still easy and fast since you can process them in bulk.

3. Handling returns

Depending on the type of return, your customer will now receive a refund confirmation, a payment request or an order confirmation:

  • (partial) return: there will be an automatic refund according to the original payment method;

  • Exchange for a more expensive product: automatically, the app creates a draft order in Shopify and sends a payment request by email. After receiving the payment, the final order will be created;

  • Exchange for a different size, colour or similarly priced product: a new order is automatically created, and the customer receives an order confirmation by email.

Integrate with your tech stack

To get the most out of Returner, we recommend having Code integrate it with the rest of your systems. In principle, the app is plug and play straight from the Shopify App Store - but it will bring you the most value if you connect it to your warehouse or fulfilment partner, your POS, your ERP system and any other relevant systems that you use during the returns process.

→ Want to read more about the steps in the Returner onboarding and integration process? Check out this blog.



A selection of our partners

Returner pricing

Returns: $0,50 per return
Exchanges: $1,00 per exchange
Plug and Play
Unlimited return and exchange options
Customizable customer portal
Real-time Dashboard
API for 3PL / ERP integration
Returns: $0,25 per return
Exchanges: $0,50 per exchange
All from Basic plan
Custom ERP integration
Custom warehouse integration
Customer success manager
1 license for multiple stores

Book a demo & transform your returns process

Is processing returns causing your customer service reps stress? Are you looking for a more customer-friendly return process that encourages exchanges? Do you want to reduce return costs and increase sales? Then, Returner is your solution!

Do you want to discover whether this is the best app to optimize the return process of your Shopify webshop? Start a free trial and try the app.


Complete the form to plan a demo:

“ Returner could be your biggest asset this holiday season to stimulate exchanges and efficiently process returns. Our team is happy to give you a live demo. Talk soon! “

Dominick Mastenbroek Project Manager at Code