Optimize your returns journey with the Code Returns & Exchanges app

How the Code Returns app works

1. Register return
Create a branded online returns portal where your customers can easily register their returns. They log in with their order number or email and zip code and are then presented with four options: exchange for a different size, a different colour, a different(ly priced) product, or simply a return. Always stating the reason for return.

After registering their return, your customer will immediately receive a return label and confirmation email. Depending on your preferences and integrations, the label is paid or unpaid and print or paperless. The return is immediately visible in the R&E admin within Shopify. Do you opt for integration with Aftership? Then the app will update your customer and your team on the parcel's status. If the customer has registered the return but has not sent it, they will automatically receive a reminder.

2. Process returns
You process returns quickly and efficiently in the Shopify admin. Here, all return requests are neatly displayed, and an automatic check is performed for errors such as expired discount codes or a mismatch in return reason or quantity. If you integrate our R&E app with your fulfilment partner, you can choose to process returns on auto-pilot. Even if you manually process the returns, this is still easy and fast since you can process them in bulk. Just like MR MARVIS, you can save up to 80-90% of time spent on returns.

3. Handling returns
Depending on the type of return, your customer will now receive a refund confirmation, a payment request or an order confirmation:

• (partial) return: there will be an automatic refund according to the original payment method;
  
  
• Exchange for a more expensive product: automatically, the app creates a draft order in Shopify and sends a payment request by email. After receiving the payment, the final order will be created;
  
  
• Exchange for a different size, colour or similarly priced product: a new order is automatically created, and the customer receives an order confirmation by email.