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Optimize your returns journey with Returner
With Returner, you create a branded self-service returns portal where your customers quickly and smoothly create their returns and are encouraged to exchange instead of return. This way, you retain up to 40% of your revenue and generate new revenue by upselling (exchange for a more expensive product).
These brands use Returner
More exchanges, less refunds
By making exchanges easy and attractive, you retain customers during the return process and thanks to the upsell options you give your turnover an extra boost. This is how returns become an opportunity to resell!
Streamlined return process
Headaches and shortage of FTEs for handling returns? A central returns & exchange handling in the Shopify admin delivers up to 90% FTE savings on returns at the touch of a button.
Improved customer experience
A smooth, fast return journey will result in satisfied customers who come back.
Grip and insight on returns
Get insights into your return data and common return reasons. Anticipate returns and collect valuable data on how to improve products and content.
Plug-and-play native Shopify app
What sets Returner apart from other returns solutions is that it is a native Shopify app, which means you can handle returns directly in the Shopify admin. This saves brands such as MR MARVIS, MUD Jeans and Josephine & Co up to 90% of time spent on returns.
How Returner works
1. Register return
Create a branded online returns portal where your customers can easily register their returns. They log in with their order number or email and zip code and are then presented with four options: exchange for a different size, a different colour, a different(ly priced) product, or simply a return. Always stating the reason for return.
After registering their return, your customer will immediately receive a return label and confirmation email. Depending on your preferences and integrations, the label is paid or unpaid and print or paperless. The return is immediately visible in the R&E admin within Shopify. Do you opt for integration with Aftership? Then the app will update your customer and your team on the parcel's status. If the customer has registered the return but has not sent it, they will automatically receive a reminder.
2. Process returns
You process returns quickly and efficiently in the Shopify admin. Here, all return requests are neatly displayed, and an automatic check is performed for errors such as expired discount codes or a mismatch in return reason or quantity. If you integrate our R&E app with your fulfilment partner, you can choose to process returns on auto-pilot. Even if you manually process the returns, this is still easy and fast since you can process them in bulk.
Integrate with your tech stack
To get the most out of Returner, we recommend having Code integrate it with the rest of your systems. In principle, the app is plug and play straight from the Shopify App Store - but it will bring you the most value if you connect it to your warehouse or fulfilment partner, your POS, your ERP system and any other relevant systems that you use during the returns process.
→ Want to read more about the steps in the Returner onboarding and integration process? Check out this blog.
A selection of our partners
